Technical Support & Helpdesk

Technical Support & Helpdesk

We offer seamless support helpline and a comprehensive ticketing system to ensure that all users are responded to as efficiently as possible. Our lovely Tech Support engineers are super-skilled and can normally fix most things over the phone, but if not – there is the option of having one of them visit you.

Our Support Process

An initial assessment and IT health check

After an initial assessment and IT health check, our engineers install the necessary software and hand it over to the technical operations team. They continue to regularly monitor and update your IT, ensuring that it is always compliant, secure and running smoothly. In addition, you will also be notified when renewals are coming up, or if there are any weaknesses or vulnerabilities in your infrastructure, and will receive an urgent phone call if there are any serious issues.

Our lovely Tech Support engineers are super-skilled and can normally fix most things over the phone, but if not – there is the option of having one of them visit you.

Technical Support & Helpdesk Services

We have the service options and support model that is suitable to you business.

PAY AS YOU GO – Pay per Incident
  • Remote and onsite assistance
  • Break-fixing
  • User guidance with a 24/7 helpline
PROACTIVE SUPPORT – Per fixed Monthly Contract Fee
  • Monitoring
  • Patching
  • Technical alerts

Want to discuss further about it?

Give us a call: 09 302 7771 or email: info@demo.solutionsquad.co.nz